E&A DOOR COMPANY, INC.

PRIVACY POLICY

Effective Date: 31 May 2025

1. Scope & Purpose

This Privacy Policy (“Policy”) explains how E&A Door Company, Inc. (“E&A Door,” “Company,” “we,” “us,” or “our”) collects, uses, discloses, and safeguards personal information obtained through www.eandadoor.com (the “Site”). It applies to all visitors, customers, suppliers, and other users (“User,” “you,” or “your”) of the Site and our related online services. By accessing or using the Site, you agree to the practices described in this Policy and to our Terms and Conditions.

2. Information We Collect

CategoryExamplesSourceIdentifiersName, postal address, email, phone number, IP address, device ID, login credentialsDirectly from you; automatically from your deviceCommercial InformationQuotes, orders, purchase and payment history, service and project detailsDirectly from you during inquiries or transactionsInternet/Device DataBrowser type, operating system, referring pages, page views, time on site, clicks, cookies, and similar tracking technologiesAutomatically via cookies, pixels, and analytics toolsGeolocation DataGeneral location (e.g., city, state) inferred from IP addressAutomatically via analytics toolsProfessional InformationCompany name, job title, project specificationsDirectly from you (e.g., RFQ or contact forms)Audio/VisualCCTV at our physical premises (for security)Automatically at facility entrancesSensitive InformationWe do not intentionally collect sensitive personal information (e.g., Social Security numbers, precise geolocation, biometric data).

3. How We Use Information

We use personal information to:

  1. Provide Services – create quotes, fulfill orders, schedule installations, repairs, or site visits.

  2. Respond to Inquiries – answer questions and send requested information or documents.

  3. Improve the Site – diagnose technical issues, analyze trends, enhance usability, and develop new features.

  4. Marketing & Communication – send newsletters, product updates, and event notices (you may opt-out anytime).

  5. Security & Fraud Prevention – protect the Site, our business, and our customers from malicious activity.

  6. Legal & Compliance – comply with applicable laws, regulations, subpoenas, or other legal processes.

  7. Business Transfers – support due diligence or execution of a merger, acquisition, or asset sale.

We do not sell or rent personal information for monetary consideration.

4. Cookies & Tracking Technologies

We use first- and third-party cookies, web beacons, and similar technologies to recognize your browser, improve Site performance, analyze usage, and tailor marketing. Cookies may also enable third-party analytics providers (e.g., Google Analytics) to collect information on our behalf. You can modify your browser settings to block cookies or notify you before they are placed, but some Site features may not function properly.

5. Sharing & Disclosure of Information

We disclose personal information only for the purposes described above and with:

  • Service Providers – payment processors, hosting companies, IT support, analytics, email delivery, and logistics partners who process data on our behalf under confidentiality agreements.

  • Professional Advisors – lawyers, auditors, insurers, or consultants bound by confidentiality.

  • Legal & Safety – government authorities or other parties when required by law or to protect rights, safety, or property.

  • Business Successors – in connection with a merger, acquisition, reorganization, or sale of assets.

We do not permit these parties to use personal information for their own marketing.

6. Your Privacy Choices & Rights

Depending on your location, you may have certain rights over your personal information:

Jurisdiction Rights California Residents (CCPA/CPRA)Right to know, access, correct, delete, opt-out of “sale”/“share,” and limit use of sensitive personal info; no discrimination for exercising rights. EU/UK Residents (GDPR) Right to access, rectify, erase, restrict processing, data portability, object to processing, and lodge a complaint with a supervisory authority.All UsersRight to opt-out of marketing emails at any time by following the unsubscribe instructions or contacting us.

How to Exercise Your Rights:
Submit a request by email (privacy@eandadoor.com) or phone ((408) 855-9222). We may verify your identity before acting on the request.

7. Security

We implement administrative, technical, and physical safeguards designed to protect personal information against loss, theft, and unauthorized access, use, or modification. While no method of transmission or storage is 100 % secure, we continuously monitor and improve our security controls.

8. Data Retention

We retain personal information only as long as necessary to fulfill the purposes described in this Policy, comply with legal obligations, resolve disputes, enforce agreements, or as otherwise permitted by law.

9. International Data Transfers

We are headquartered in the United States. If you visit the Site from outside the U.S., your information may be transferred to, stored, and processed in the U.S. or other countries where our service providers operate. By using the Site, you acknowledge the transfer of your information to the U.S. and other jurisdictions.

10. Children’s Privacy

The Site is not directed to children under 13. We do not knowingly collect personal information from children. If we learn that we have inadvertently obtained such information, we will delete it promptly.

11. Changes to This Policy

We may update this Policy periodically. When we do, we will post the revised version on the Site and update the “Effective Date.” Material changes will be highlighted for a reasonable period. Continued use of the Site after an update constitutes acceptance.

12. Contact Us

If you have questions about this Policy or our privacy practices, please contact:

E&A Door Company, Inc.
Attn: Privacy Office
1805 Walsh Ave.
Santa Clara, CA 95050 USA
Email: privacy@eandadoor.com
Phone: (408) 855-9222

Last Reviewed: 31 May 2025

This Privacy Policy is provided for general informational purposes and does not constitute legal advice. For specific guidance, please consult a qualified attorney.